Customs, Duties & Import Information

We ship worldwide using DHL Express and Austrian Post, which covers most destinations.
Orders sent with DHL Express are shipped under Incoterms DAP (Delivered at Place), meaning import duties and taxes may apply in your country and are your responsibility.
The Austrian Post service does not use standardized Incoterms, but the same principle applies: any import charges are handled by the recipient.

FAQ

Who pays customs?

Customs duties, taxes, or other import fees (if applicable) are always paid by the recipient. These costs are not included in our product or shipping prices. The exact rules vary by country:

• United States: All imports may be subject to duties and taxes. The former de minimis threshold no longer applies, so customs may request payment regardless of order value.
• United Kingdom: We only accept orders of GBP 135 or above. UK will charge VAT on all imports, and additional customs duties may apply above this threshold. Carriers (DHL or Post) usually collect these fees before or upon delivery.
• European Union: Shipments from Austria to EU countries are treated as intra-EU sales. VAT is already included in the shop prices, and no import duties apply.

What happens if I don’t pay customs charges?

Your parcel may be held by customs and will not be released until all charges are paid. If charges remain unpaid, the shipment may be returned to us or abandoned. In such cases, shipping costs and any return fees cannot be refunded.

When will I be asked to pay customs fees?

Carriers (DHL Express or Post, depending on the service) typically notify you once the shipment arrives in your country. You may be asked to pay online before delivery or directly to the courier upon delivery.

Can you tell me in advance how much I will pay?

No, we cannot predict or influence the fees charged by your local customs authority. Rates depend on your country’s import regulations and the type/value of goods. Please check with your local customs office for details.

Why do EU customers see VAT included in prices?

As we are based in Austria, all sales within the EU include VAT, which is already reflected in the prices on our shop. This means EU customers will not face extra customs duties or taxes at delivery.

Which shipping service will you use for my country?

Most destinations are served by Austrian Post. For faster delivery, we also offer DHL Express. You will see the available options at checkout.

Disclaimer

We cannot predict or influence the exact amount of customs duties, taxes, or fees that may be charged in your country. Please check with your local customs authority for details before placing an order.

Shipping Options & Prices

This table shows shipping options available for your country for packages up to 2 kg which is plenty for one Modular Control Panel.

All shipping prices shown below are indicative only; the final shipping cost is calculated and displayed at checkout!

All shipping prices shown below are without VAT, which will be added in EU countries.