Refund policy

We have a 14-day return and withdrawal policy.

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period starts on the day you, or a third party named by you who is not the carrier, receive the goods. If your order is delivered in multiple shipments, the withdrawal period starts when you receive the last item.

How to start a return or withdrawal

To start a return or withdrawal, please use our customer account page:

https://shopify.com/83709067608/account

You can also contact us at wolfgang@switchology.io.

Returns must be sent to the following address:

Sahulkastraße 26/6/6
1100 Wien
Austria

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the day on which you informed us.

Items sent back to us without starting a return or otherwise notifying us first may not be accepted.

Condition of returned items

You may inspect and test the goods as necessary to establish their nature, characteristics, and functioning.

You are responsible for any loss in value caused by handling the goods beyond what is necessary for this inspection.

Where possible, please return the item in its original packaging and include the receipt or proof of purchase.

Return shipping costs

You are responsible for the direct cost of returning the goods, unless we have agreed otherwise or provided a prepaid return label.

Refunds

We will refund the payments received from you for the returned goods, including the cost of standard delivery.

If you selected a delivery method more expensive than our standard delivery option, we will only refund the cost of standard delivery.

We will issue the refund without undue delay and no later than 14 days after we have received the returned goods or after you have provided proof that you have sent them back, whichever is earlier.

Refunds will be made using the original payment method, unless expressly agreed otherwise. You will not be charged any fees for the refund.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

Damaged, defective, or incorrect items

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Your statutory rights for defective or non-conforming goods remain unaffected.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised.

This may include, for example, custom-made products, custom faceplates, personalised engravings, bespoke configurations, or other items manufactured or modified specifically according to your individual instructions.

The right of withdrawal may also not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

Gift cards cannot be returned.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the item you have and place a separate order for the new item.